At TheSadSociety.com, we prioritize your satisfaction with every purchase. Please review our return policy below to ensure a smooth experience:
All Sales are Final:
- We take great pride in the craftsmanship of each product, as they are meticulously made to order, guaranteeing uniqueness and superior quality.
- To maintain our commitment to excellence, we do not accept returns or exchanges unless the item arrives damaged or defective.
Shipping and Delivery:
- Orders are processed and shipped once a week to ensure attention to detail and precision.
- Please anticipate a delivery time frame of 7-30 days from the date of purchase. We appreciate your patience as we create and ship your order.
Order Cancellation Fee:
- If you need to cancel your order, please note that a cancellation fee of $5.00 per item ordered will be applied.
- This fee covers administrative costs and helps us maintain efficient order processing.
Returns for Damaged or Defective Items:
- In the rare event that your order arrives damaged or defective, we apologize for the inconvenience caused.
- Please contact our customer support team within 48 hours of receiving your package, providing details and supporting evidence (such as photographs) of the damage or defect.
- Our dedicated team will guide you through the return process and arrange for a replacement or refund.
Contacting Our Customer Support:
- For all return inquiries, order cancellations, or any other concerns, please reach out to our friendly customer support team.
- You can contact us via email at firstname.lastname@example.org or by filling out the contact form on our website.
- We aim to respond to all inquiries within 24-48 hours and provide the assistance you need.
Note: Please ensure you review our size guides and product descriptions before making a purchase to avoid any inconvenience related to sizing or product expectations.
We appreciate your understanding and cooperation in adhering to our return policy. Should you have any further questions, please do not hesitate to reach out to us. Your satisfaction is our top priority at TheSadSociety.com.